Reference

Terms and Conditions for Your cairboss Account

These terms set out how your account works on cairboss — what you agree to when you access the lobby, use your DANA, OVO, or GoPay wallet, and interact with our services.

Applies to all account holdersCovers DANA, OVO, GoPay paymentsJurisdiction-dependent accessUpdated when policy changesContact support for clarifications
cairboss Terms and Conditions for Your cairboss Account
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Account Data Retention

We keep your account data — transaction records, login history, wallet links — for as long as your account is active and for the period required by applicable law after closure.

Session and Device Security

Each login session is protected at the connection level. If you access cairboss from a new device, a verification step is required before the session is authorised and the lobby becomes visible.

Requesting Changes to Your Data

To update your registered e-wallet — DANA, OVO, or GoPay — or to request a correction to personal details, contact support via live chat. Identity confirmation is required before any change is applied.

Cookies and Browsing Data

We use cookies to keep your session active across page loads and to remember your language and payment preferences. You can manage cookie settings through your mobile browser at any time.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account to ask about a specific clause, a payment dispute, or an account restriction covered under these terms.
Email Support Send a detailed message to our support address for written clarification on how a specific term applies to your DANA, OVO, or GoPay transaction history.
Account Help Centre Browse the help section inside your account for indexed answers on wallet rules, session limits, and the account verification steps required under these terms.

Common Questions About These Terms

Yes. Every transaction processed through DANA, OVO, or GoPay on your account falls under these terms, alongside the individual rules of each e-wallet provider.

We publish the new version here with an updated date. Continuing to use your account after that date counts as acceptance. We recommend checking this page periodically.

Yes. Contact support through live chat or email and request a data summary. Identity verification via your registered wallet is required before we release account records.

Reach out via live chat with the transaction ID or session reference in question. Our support team will review the case against the current version of these terms.

Access and eligibility depend on local law in Indonesia. Where a regional rule is stricter than our standard terms, that local rule takes precedence for accounts in that area.

We retain records for the period required under applicable law after account closure. You can ask support for the specific retention timeframe relevant to your account type.